Effective Date: January 1, 2025

1. Acceptance of Terms

By accessing and using the Gentle Monster Rosy website ("gentlemonsterrosy.com"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Important: These terms constitute a legally binding agreement between you and Gentle Monster Rosy.

2. Use License

Permission is granted to temporarily download one copy of the materials on Gentle Monster Rosy's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose or for any public display (commercial or non-commercial)
  • Attempt to decompile or reverse engineer any software contained on the website
  • Remove any copyright or other proprietary notations from the materials

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Gentle Monster Rosy at any time.

3. Product Information and Availability

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. In the event that a product is listed at an incorrect price due to typographical error or error in pricing information, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price.

4. Orders and Payment

By placing an order with us, you warrant that:

  • You are legally capable of entering into binding contracts
  • You are at least 18 years old
  • All information provided by you is accurate and complete
  • You are authorized to use the payment method provided

We reserve the right to refuse or cancel orders for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

5. Pricing and Payment Terms

All prices are listed in US Dollars and are subject to change without notice. We accept the following payment methods:

  • Major credit cards (Visa, Mastercard, American Express)
  • PayPal
  • Other payment methods as may be offered from time to time

Payment is due in full at the time of purchase. We reserve the right to request additional verification for any payment method.

6. Shipping and Delivery

We ship to locations within the United States. Shipping costs and estimated delivery times will be displayed during checkout. While we strive to meet estimated delivery dates, we are not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Natural disasters
  • Other circumstances beyond our control

Risk of loss and title for items purchased pass to you upon delivery to the shipping carrier.

7. Returns and Exchanges

Please refer to our comprehensive Refund & Returns Policy for detailed information about returning or exchanging products. All returns must be initiated within 30 days of delivery and meet the conditions specified in our return policy.

For complete return information, please visit our Refund & Returns Policy page.

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our website. By using our website, you consent to the collection and use of information in accordance with our Privacy Policy.

9. Intellectual Property Rights

The website and its original content, features, and functionality are owned by Gentle Monster Rosy and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. The service and the content are provided on an "as is" basis.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

10. Disclaimers

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, Gentle Monster Rosy excludes:

  • All representations and warranties relating to this website and its contents
  • All liability for damages arising out of or in connection with your use of this website

We do not warrant that the website will be constantly available, or available at all, or that the information on this website is complete, true, accurate, or non-misleading.

11. Limitation of Liability

In no event shall Gentle Monster Rosy, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the website or products.

Our total liability to you for all claims arising from or relating to the website or products shall not exceed the amount you paid for the product(s) in question.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New York, United States, and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

Your continued use of the website after any changes constitutes acceptance of the new Terms and Conditions.

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • Email: [email protected]
  • Address: 425 Madison Avenue, New York, NY 10017, United States
  • Phone: Available during our customer service hours
Customer Service Hours:
Monday-Friday: 9:00 AM - 7:00 PM EST
Saturday: 10:00 AM - 5:00 PM EST
Sunday: 12:00 PM - 4:00 PM EST